Returns & Exchanges

At CNCPTS, we strive for complete satisfaction with every purchase. If you are not entirely pleased with your order, we accept returns on unworn, tagged merchandise within 14 days of the delivery date.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and footwear is placed inside its original shoe box.

3

Label and Ship

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Refund Processing

Once our warehouse inspects the returned goods, your refund will be issued to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing